What if you cannot connect internet by the eSIM?

Modified on Mon, 20 Nov, 2023 at 4:40 PM

Please make sure that you have followed all instructions in the email to activate the data plan.

In case you cannot connect to the internet after completing all steps as a guide, please configure your APN as follows:

For iOS devices: Go to Settings > Cellular/Mobile data > your eSIM > Cellular Data Network, and then enter all APNs as m3-world (if you're using GIGA5D-7D-30) or m9-itelecom (if you're using GIGA7-10-15-120).
For Samsung Phones: Go to Settings > Connections > Mobile networks > Access Point Name > Tab Add on top bar > Name it > APN as m3-world (if you're using GIGA5D-7D-30) or m9-itelecom (if you're using GIGA7-10-15-120).
For Google Pixel Phones: Go to Settings > Network & interner > SIMs > select your eSIM > Access Point Names > Tab + on top bar > Name it > APN as m3-world (if you're using GIGA5D-7D-30) or m9-itelecom (if you're using GIGA7-10-15-120).